Support
Quick answers to the most common questions. Can't find yours? Email us.
How do I add the widget to my iPhone lock screen?
- On your Lock Screen, touch and hold anywhere.
- Tap "Customize" and choose the Lock Screen.
- Tap the widget area below the clock.
- Choose Umverso and the size you like.
How do I add the widget to my home screen?
iPhone
- On your Home Screen, touch and hold an empty area until the icons jiggle.
- Tap "Edit", then "Add Widget".
- Search for Umverso, choose a size and tap "Add Widget".
- To change the style, touch and hold the widget and choose "Edit Widget".
Android
- On your Home Screen, touch and hold an empty area.
- Tap "Widgets".
- Find Umverso and drag the widget to your screen.
- Choose a style and tap "Done".
My reminders don't arrive
Check that notifications for Umverso are allowed in your device settings and that Focus or Do Not Disturb is off. On Android, remove the app from battery saving. Opening the app now and then also refills your reminders.
How do I restore my purchases?
In Settings, tap Restore purchases, using the same store account you subscribed with.
I switched phones or reinstalled the app. Does my data come back?
On iPhone, yes: with the same Apple ID and iCloud on, favorites, collections, My verses, streak, name, interests and settings come back on their own. On Android, they come back through Google's backup, if it's on (it copies up to once a day). What doesn't come back: your answer about faith, theme photos, the widget and notification permission. Your subscription comes back on its own with the same store account; if it doesn't, use Settings > Restore purchases.
How do I cancel my subscription?
On iPhone: Settings > your name > Subscriptions. On Android: Play Store > Payments & subscriptions > Subscriptions. In the app's Settings, Manage subscription opens that page.
How do I ask for a refund?
Refunds are decided by the store where you subscribed. On iPhone, request one at reportaproblem.apple.com. On Android, through the Play Store (Payments & subscriptions) or support.google.com/googleplay.
How do I change the language or translation?
In Settings > Language. The Bible translation is on the same screen.
How do I delete my data?
In the app, tap Settings > Privacy > Delete my data. How to delete data already sent
Contact us
We reply within 2 business days. To help us help you faster, include the app version (in Settings) and your phone model.
In the app, Settings > Help > Contact us fills these in for you.
Need to talk to someone?
Umverso offers spiritual encouragement and is not a substitute for professional help.
CVV (Brazil)
Call 188, free, 24 hours a day, or visit cvv.org.br. Call 188
988 Suicide & Crisis Lifeline
Call or text 988, 24 hours a day. Call 988
If you are in danger, contact your local emergency service or someone you trust right now.